Job Description
Job Description
Job Description
Job Description: Performs responsible work ordering and purchasing parts for a large facility. This individual is responsible for maintaining a parts inventory and all pertinent records. Duties involve working with internal and external customers and with several technicians. Work is performed under general supervision. As a Rental Clerk, you will play a vital role in assisting customers with their rental needs. Your excellent customer service skills and organizational abilities will ensure smooth transactions and customer satisfaction. You will be responsible for managing rental agreements, coordinating pick-up and drop-off schedules, and providing information about available rental options. This role requires attention to detail, strong communication skills, and the ability to multitask in a fast-paced environment.
Role and Responsibilities:
Parts Counter:
- Greet and assist walk-in customers.
- Answer all incoming calls and emails from customers for the Parts Department.
- Look up parts for customers in appropriate catalogs and websites.
- Handles the parts and equipment request and issues those items to the customer.
- Pulls parts and positions them on the hold shelf and communicates it to the customer.
- On occasion may need to pull parts and prepare them for shipping to customer.
- Prepares and creates Purchase Order request for the customer’s part request.
- Maintains a Purchasing file for all orders.
- Check all incoming packing slips and invoices for ordered parts within the department.
- Responsible for maintaining parts and displays for the showroom.
- Will assist Warehouse personnel with Monthly PM’s.
- On occasion will need to load equipment or parts for the customer onto their vehicles.
- Will need to assist on sourcing some parts for PM’s, sales, service, and customers.
- Order out of stock items.
- Assist with performing cycle and inventory counts.
- Runs and maintains a weekly open sales order report.
- Maintains the trouble list report for the parts department.
- On occasion will need to assist the Service Parts team with the Technicians.
- Will be expected to maintain a clean and safe area.
- Expected to participate in training programs provided by ACS.
Rental Clerk:
- Assist customers in selecting the appropriate rental item based on their requirements and preferences.
- Provide accurate information about rental policies, pricing, and availability of rental items.
- Process rental agreements, including collecting necessary identification and payment information.
- Coordinate rental pick-up and drop-off schedules, ensuring timely and efficient service.
- Inspect rental items upon return, checking for damages, missing parts, or excessive wear and tear.
- Resolve customer inquiries, concerns, and complaints promptly and courteously.
- Maintain cleanliness and organization of the rental area, including keeping rental items properly displayed and labeled.
- Monitor inventory levels and report any shortages or damages to the supervisor.
- Collaborate with other rental clerks and team members to ensure seamless operations and achieve customer satisfaction.
- Stay updated on industry trends, new rental items, and changes in rental policies or procedures.
Qualifications and Education Requirements:
- Valid driver's license and clean driving record.
- High school diploma or GED certificate.
- 2-years minimum experience in parts
- Use of hands/fingers or feel during normal job requirements.
- Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working.
- Lift and/or move up to 50 lbs. (and occasionally up to 100 lbs. with assistance.)
- Required to work in areas of extreme temperatures due to weather conditions and operating equipment.
- Ability to climb various equipment and ladders, lift and carry tools and components weighing up to 50 lbs.
- Requires forklift operation.
- Familiarity with rental processes and equipment is advantageous
- Excellent customer service skills, with the ability to create positive and memorable customer experiences.
- Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
- Organizational skills and attention to detail are required to handle multiple tasks and prioritize efficiently.
- Proficient computer skills, including experience with rental software or similar programs.
- Ability to work effectively in a fast-paced and dynamic environment.
- Ability to lift and maneuver heavy rental items, as needed.
- Problem-solving skills to address customer inquiries and resolve issues promptly.
- Flexibility to work on call.
- Military experience and training with an honorable discharge are a plus.
Physical Demands:
- Precise hand/eye coordination.
- Basic keyboarding or other repetitive motions.
- Operation of heavy equipment or operation of vehicles.
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