Job Description

Job Description

Job Description

Description:

The National Center for Construction Education and Research (NCCER) is a 501(c)3 non-profit organization committed to changing lives through construction education. The role of the Philanthropy and Partnerships department is to connect like-minded individuals, corporations and foundations to generate support for the organization’s mission.

NCCER’s volunteer program connects construction industry subject-matter experts and ambassadors directly to workforce development efforts that increase awareness of craft careers and strengthen the industry’s future workforce. The Volunteer Coordinator is responsible for operating and scaling this program day-to-day, using Salesforce Volunteers for Salesforce (V4S) as the core system to recruit, onboard, manage and engage volunteers.

This role focuses on execution, building repeatable processes, managing volunteer data in Salesforce, and ensuring industry professionals are effectively matched to high-impact opportunities that advance NCCER’s mission.

Primary Responsibilities

1. Operate and manage NCCER’s volunteer program using Salesforce Volunteers for Salesforce (V4S), ensuring accurate volunteer records, opportunity tracking and engagement data.
2. Partner with internal teams to create continuous communication, coordinated follow-up, and meaningful touchpoints with volunteers throughout the engagement lifecycle.
3. Recruit, onboard and support construction industry subject-matter experts and ambassadors who align with NCCER’s mission and programs in collaboration with internal product development teams.
4. Configure and maintain volunteer roles, skills, availability and opportunity assignments within Salesforce.
5. Coordinate volunteer onboarding, training and orientation, ensuring required steps and acknowledgements are completed and documented in Salesforce.
6. Create, manage and assign volunteer opportunities aligned to program needs, including curriculum review, classroom visits, career events, mentorship, presentations and industry engagement activities.
7. Serve as the primary point of contact for volunteers, managing communications, scheduling, reminders and follow-ups through Salesforce.
8. Track volunteer participation, hours and engagement metrics; maintain dashboards and reports to support internal reporting and decision-making.
9. Collect and document volunteer feedback and after-action insights to support program improvement and volunteer retention.
10. Support continuous improvement of volunteer processes and the development of volunteer program initiatives and resources.

• Experience coordinating volunteers, programs or partnerships, preferably in workforce development, education, nonprofit or construction industry settings.
• Bachelor's degree in marketing, public administration, education or a related field.
• Strong organizational and communication skills, with the ability to manage multiple priorities and maintain consistent follow-up.
• Comfortable working with construction industry professionals, educators and cross-functional internal teams.
• Detail-oriented, systems-minded and able to build and document processes.
• Passion for expanding access to craft careers and supporting construction’s future workforce.
• Direct experience using Salesforce to manage contacts, activities and reporting is highly preferred.

NCCER is an equal opportunity employer. No one shall be denied employment or opportunity based on race or color, sex, age, national origin, religion, physical or mental disability, veteran’s status, marital status, gender identity or sexual orientation. NCCER also provides reasonable accommodations to individuals with disabilities and bona fide religious beliefs, provided that such accommodation does not constitute an undue hardship on the Company.

Job Tags

Similar Jobs