Job Description

Job Description

Job Description

About Us

Lyric National Inc. Lyric National provides skilled nursing facilities and other long-term care facilities with a concierge platform for in-facility healthcare services funded through a supplemental accident and sickness policy (Enhanced Plan). Our program enables residents to access robust medical services-often beyond what traditional Medicaid structures provide-while helping facilities maximize healthcare options for patient care.

We are committed to improving healthcare access and financial sustainability for long-term care providers through innovative insurance solutions.

Your Role

We are seeking In-Facility Health Insurance Agents to work onsite at partner healthcare facilities . In this role, you will educate residents and caregivers/ family members about health insurance options , assist with enrollment, and ensure compliance with company and regulatory standards. You'll be a trusted resource for residents and families, helping them navigate coverage options and access essential care.

This is a client-facing position that requires strong communication skills, attention to detail, and a passion for helping people understand their insurance benefits.

What You'll Be Doing

• • Engage with residents and family members to explain health insurance plans and benefits.

  • Assist with enrollment applications and verify eligibility.

  • Provide guidance on coverage options and answer questions clearly and accurately.

  • Maintain accurate records and submit required documentation promptly.

  • Ensure compliance with HIPAA , state regulations, and company policies.

  • Collaborate with facility staff and internal teams to support client needs.

  • Deliver exceptional customer service and build positive relationships with residents and families.

What You'll Bring

• • High school diploma or equivalent ( Associate or Bachelor's degree preferred ).

  • Active state Health & Life Insurance License (or ability to obtain – company will cover licensing costs).

  • 5+ years of experience in health insurance sales, enrollment, or customer service.

  • Strong interpersonal and communication skills with a customer-first mindset.

  • Ability to work independently in a fast-paced, onsite environment .

  • Proficiency in Microsoft Office and Salesforce

  • This is a field based position, ability to travel up to 75% is required

Preferred Qualifications:

• • Familiarity with Medicare/Medicaid , supplemental insurance products, and long-term care coverage.

  • Experience in healthcare facilities or senior care environments.

  • Knowledge of HIPAA compliance and insurance fraud prevention.

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