Job Description

Job Description:

We are seeking an experienced CMDB Product Owner (ServiceNow) to lead the strategy, governance, and health of our Configuration Management Database (CMDB). The ideal candidate will have a minimum of 5 years of relevant experience and will be responsible for ensuring the accuracy, completeness, and reliability of the CMDB. This role requires a strategic thinker with strong leadership skills and a deep understanding of ServiceNow and IT Service Management (ITSM) best practices.

Key Responsibilities:

• Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM processes.
• Establish and enforce CMDB governance policies and procedures.
• Monitor and maintain the health of the CMDB, ensuring data accuracy, completeness, and reliability.
• Collaborate with IT and business stakeholders to define and document CMDB requirements.
• Lead CMDB audits and reconciliation activities to identify and resolve discrepancies.
• Provide guidance and training to CMDB users and stakeholders.
• Stay current with industry trends and best practices related to CMDB and ITSM.
• Manage CMDB-related projects and initiatives, ensuring timely delivery and quality outcomes.
• Develop and maintain CMDB dashboards and reports to provide visibility into CMDB health and performance.

This role is based in Auburn Hills, MI and is required to be on-site in our HQ building 5 days per week.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

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