Job Description

Breakfast Server

Job Category: F+B OPS

Requisition Number: BREAK007935

Location: Hotel Barnes, 225 Powell St, San Francisco, CA 94102, USA

Description

Position Overview:

The Breakfast Server ensures knowledge of the menu, responds to guests in a timely friendly and efficient manner. Remains attentive to our guests throughout their dining experience, always adhering to our service standards ensuring a clean and organized dining area.

Shift details: 6:00am-11:30am

Key Responsibilities:

• Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
• Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
• Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
• Provide knowledgeable responses to inquiries about the restaurant's menu and ongoing promotions.
• Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
• Demonstrate proficiency in operating POS systems.
• Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
• Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
• Perform additional duties as required to ensure the restaurant operates smoothly.
• Conclude dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Successfully resolve any guest issues and complaints in a calm manner and communicate all concerns to management.
• Restock service stations as needed.

Required Qualifications:

• Capability of offering a charismatic and friendly style of service tailored to specific guests and their needs, building a rapport with guests to establish future business.
• The ability to motivate and inspire others to work collaboratively to achieve a designated goal.
• The ability to maintain confidentiality of guest information and pertinent Hotel data.
• The ability to communicate effectively in English with guests, managers, and colleagues.
• Strong attention to detail with the ability to handle the fast-paced environment to ensure guest satisfaction.
• Learn and retain the product knowledge relative to the position on the floor.
• Knowledge of overall hotel operations as they affect department preferred.
• General understanding of POS systems and ability to use standard software applications and hotel systems preferred.
• Ability to exercise personal discipline and extra diligence to ensure that projects are completed in a timely manner.

Qualification Standards:

• High school or equivalent preferred.
• Two years of high-end hotel restaurant server experience preferred.
• RBS and ServSafe Food Handler Certification required.
• All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

Physical Requirements:

• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Wage Rate: $20.00 per hour

About The Barnes Hotel:

The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street. We offer a central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1906-1907. The hotel blends historic charm with contemporary, Italian-inspired decor. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. The Barnes Hotel offers competitive salaries and robust benefit plans.

Full Time Hourly Benefits:

• Tiered Medical Plans- Cigna or Kaiser
• Plans include Chiropractic & Acupuncture
• Long Term Disability
• Tiered PPO Dental Plans
• Voluntary Supplemental Medical Plans
• Vision
• Paid Holidays
• Employee Assistance Program
• PTO and Sick Pay
• Flexible Spending Account (FSA)
• 401K Matching Program
• Life & AD&D Insurance
• Pre-Tax Commuter and Parking Benefits

Full Time Hourly Perks:

• EOS Employee Rates plus 50% off F&B and Retail
• Hilton Discounted Room Rates
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Barnes is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. The Barnes hiring policies require a background check for all applicants working directly with at-risk populations.

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