Job Description

Job File Coordinator

SERVPRO Team Warnecki is looking for a new Job File Coordinator. In this position, you will make a difference each and every day. We have a sincere drive toward helping our customers recover from fire and water damage making it "Like it never even happened"! We are seeking someone who is comfortable working hard in challenging situations, enjoys helping people, has excellent communication skills, and is a true self-starter a "figure-it-outer." We need someone dedicated, focused, optimistic, highly organized, and a serious multi-tasker. If you are dependable, proactive, and excited about routinely exceeding expectations, you may be our perfect fit. As a valued SERVPRO Team Warnecki employee, you will receive competitive pay and the opportunity to learn and grow within a fast-paced, supportive office environment.

Job Description

Perform all project coordinating tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties such as drafting correspondence, filing, and creating reports. We will train you.

Responsibilities

• Provide excellent customer service
• Receive general phone calls and actively communicate with adjusters and project managers
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry, including analyzing dispatch reports
• Coordinate crew and job scheduling
• Perform general administrative duties
• Assist other departments as needed
• Monitor job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimates
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and audit process
• Perform job close-out

Qualifications

• 1+ year(s) of administrative, office-related, or business experience
• Working knowledge of current business software technologies required
• Experience in commercial cleaning, restoration, or insurance industry desired
• Customer service, quality assurance, and scheduling experience a plus
• Ability to remain calm and professional during stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary systems
• Access to a reliable personal cell phone for business-related communication and multi-factor authentication (authenticator apps) during work hours
• Ability to successfully complete a background check subject to applicable law

Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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